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ChatbotE-commerceSMB
Automating 90% of Support Tickets
Scaling support without hiring agents.
90%Auto-Resolution Rate
100%Automation Rate
The Friction
During holiday seasons, ticket volume spiked 5x. Customers waited 24+ hours for simple answers about shipping status or returns, leading to cart abandonment.
The Neural Architecture
We deployed a custom LLM fine-tuned on their Shopify policies and previous ticket history. It instantly resolves 'Where is my order?' and return requests, escalating only complex issues.
Tech Stack Deployed
PythonTensorFlowKubernetesRedisReactAWS SageMaker
Impact Report
- Response time dropped from 24h to 10 seconds.
- Customer Satisfaction (CSAT) score rose to 4.8/5.
- Saved $4,000/month in seasonal support hiring costs.