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Churn PredictionWellnessCRM

Member Retention Autopilot

Predicting churn before it happens.

-40%Churn Rate Reduction
100%Automation Rate

The Friction

High member turnover is the silent killer of gyms. Pulse Fitness had no way of knowing who was about to quit until they cancelled their membership.

The Neural Architecture

We analyzed check-in data and class attendance to build a 'Risk Score'. When a member's activity drops, the system triggers personalized WhatsApp check-ins and offers free PT sessions.

Tech Stack Deployed

PythonTensorFlowKubernetesRedisReactAWS SageMaker

Impact Report

  • Reduced member churn by 40% in 6 months.
  • Re-engaged 150+ 'at-risk' members automatically.
  • Added $8,000 in monthly recurring revenue form saved memberships.
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